Impact study // Barnes Crossing Auto Group // Evidence through July 31, 2026

From fragmented records to work the dealership can act on.

Barnes Crossing uses Catenary across 16 rooftops to replace manual reporting, expose portfolio risk and move verified customer opportunities into controlled outreach.

How to read this case: recorded changes are separated from management observations and time models.

01 / RECORDED CHANGES

Three jobs now happen differently.

Manual reporting removed

Every GM starts with the same group number.

The platform reconciles the operating data and delivers the report at 6:00 a.m. The morning meeting no longer waits for someone to assemble it.

Evidence: production schedule and delivery receipts · all 16 rooftops

06:00
daily delivery

F&I risk surfaced

Long-term contracts had a measurable GAP coverage problem.

A portfolio check found 350 retail finance contracts at 80-plus months without GAP. Attachment across the 1,393-contract population was 74.9%.

Evidence: governed DMS contract aggregate · January 1–July 31, 2026

350
without GAP

Customer work activated

A decision became a verified outreach list in one morning.

The platform identified 100 customers, verified them against the DMS, applied consent suppression and delivered a receipted batch to the outreach system.

Evidence: activation ledger · July 28, 2026 · one controlled batch

100
verified records

02 / VALUE CREATED

Less preparation. Faster action. Every outcome tied back to the customer record.

Modeled · workflow time

572–884

Staff hours returned each year

Based on 2–3 groupwide hours of daily reporting preparation plus 1–2 hours of weekly audience preparation.

Observed · management reported

≈8%

Monthly delivered-volume improvement

Management reported the improvement against its internal comparison baseline. Inventory, seasonality, staffing and advertising also affect volume, so Catenary does not claim the units as causal lift.

CLOSED-LOOP ATTRIBUTION

Each activated customer stays connected to the service, appraisal or delivery that follows.

01The platform records the audience and reason for contact.
02It captures the store disposition and customer response.
03It resolves the final outcome against the DMS or service record.

03 / EVIDENCE

Review the evidence and claim boundaries

Claim	Basis	Boundary
6:00 a.m. reporting	Production schedule and delivery receipts	Recorded cadence; not an audited time study
350 contracts without GAP	1,393 retail contracts at 80+ months; 1,043 with GAP	Portfolio finding; not a claim of loss prevented
100-record activation	Consent checks and batch receipt	One recorded batch; not a conversion result
572–884 hours per year	Task-frequency calculation	Modeled until validated by a time study
≈8% volume improvement	Management-reported comparison	Observed association; not causal attribution
Operating data footprint	Governed operating-platform aggregates	Coverage and scale; not incremental business

Industry citations and the sitewide evidence policy are collected under Sources & methods.

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